The IT Infrastructure Library (ITIL®) is the most widely accepted approach to IT service management across the globe. ITIL® Intermediate Service Strategy SS certification demonstrates one’s specialization in ITIL® service lifecycle modules and ability to effectively
perform planning for design, development and implementation of Service Management. This certification demonstrates your depth knowledge in ITIL® modules and specialization in all activities of Service Strategy phase to potential global employers. Softlearning offers ITIL® Intermediate SS 2-day intense Live Virtual classroom training with expert trainers in your city.
Who should attend this course ?
This course is ideal for anyone who is practicing ITIL® or interested in gaining in-depth knowledge on ITIL® modules such as Chief information officers (CIOs), Chief technology officers (CTOs), Managers, Supervisory staff, Team leaders, Service designers, IT architects, IT planners, IT consultants, IT audit managers, IT security managers and more.
What are the benefits ?
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Improved understanding of customers and market spaces
- Identification and analysis of demand patterns and use of services
- Superior capabilities for managing overall services portfolio
- Optimization of IT investments
- IT Service Management alignment with Business by consistent policies, standards and guidelines
Eligibility Criteria:
At least 30 contact hours (hours of instruction, excluding breaks, and not including summary review time) with an Accredited Training Organization (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/scheme. 2 to 4 yearsÂ’ professional experience working in IT service management is highly desirable. Hold the ITIL Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications)