The IT Infrastructure Library (ITIL®) is the most widely accepted approach to IT service management across the globe. ITIL® Intermediate Continual Service Improvement CSI certification demonstrates one’s specialization in ITIL® service Lifecycle modules and ability to effectively perform planning for design, development and implementation of Service Management. This certification demonstrates your depth knowledge in ITIL® modules and specialization in all activities of Continual Service Improvement phase to potential global employers. Softlearning offers ITIL® Intermediate CSI 2-day intense Live Virtual classroom training with expert trainers in your city.
Who should attend this course ?
This course is ideal for anyone who is practicing ITIL® or interested in gaining in-depth knowledge on ITIL® modules such as Chief information officers (CIOs), Chief technology officers (CTOs), Managers, Supervisory staff, Team leaders, Service designers, IT architects, IT planners, IT consultants, IT audit managers, IT security managers and more.
What are the benefits ?
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Globally recognized IT service management Certification
- Demonstrates your understanding of the ITIL® terminology
- Makes you prerequisite entry criteria for the ITIL® Master Level; the highest level qualification within the ITIL® scheme.
- Opens better opportunities in the career path
Eligibility Criteria:
At least 30 contact hours (hours of instruction, excluding breaks, and not including summary review time) with an Accredited Training Organization (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/scheme. 2 to 4 yearsÂ’ professional experience working in IT service management is highly desirable. Hold the ITIL Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications)