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You are here   Home  >  Service Management

IT Service Management is the discipline of managing and controlling information technology systems. Different process framework in IT services is initiated towards effective service management. There are various certification programs that support different process framework of IT services, ITIL Certification being the most demanded one. Softlearn offers IT Service Management training courses for different certification programs including the most popular ITIL® Certification and ITSM Certification.

ITIL® Foundation Certification Training is an entry-level qualification that demonstrates a professional’s general awareness on the key elements, concepts and terminology used in the ITIL Service Lifecycle. Professionals who attain the ITIL Foundation certificate get 2 credits after qualifying the ITIL Foundation exam. Softlearn offers ITIL training through blended model that includes ITIL Foundation online, ITIL Foundation certification classroom training and ITIL Foundation virtual classroom training along with APMG accredited courseware.

ITIL® Expert Certification Training Level is a superior level of ITIL Service Management. Candidates require 22 credits to become an ITIL Expert. An ITIL Expert satisfies the prerequisite entry criteria for the ITIL Master Level; the highest level qualification within the ITIL scheme. Softlearn offers ITIL Expert certification training through blended model that includes both online and classroom sessions on ITIL Expert exam prep. Our ITIL courses for expert level come to you with APMG accredited course material.

ITSM Certification Training one of the most demanded credentials in IT service management demonstrates one’s ability to provide valuable services that meets business, customer and user demands and opens up greater career avenues. Softlearn (Exin accredited AEC) offers ITSM training courses through its blended model that includes both ITSM online and ITSM classroom training. Achieve an ITSM certification and expand your ITSM service skills.

ITIL® Intermediate CSI Certification Training showcases one’s ability to apply CSI practices in the use of process and practice elements. It is an intermediate level of qualification within ITIL qualification scheme. Softlearn’s ITIL Intermediate CSI training program includes both online and classroom training courses. One can choose ITIL Intermediate CSI training type based on their requirement and comfort.

ITIL® Intermediate OSA Certification Training establishes a candidate’s ability to apply OSA practices in resolution and support of the service management lifecycle especially in Event management, Incident management, Request fulfillment, etc. Softlearn offers both online and classroom training courses on ITIL Intermediate OSA Certification.

ITIL® Intermediate PPO Certification Training showcase one’s knowledge of processes across the service lifecycle pertaining to the practice elements within planning, protection and optimization. Our ITIL Intermediate PPO Certification training program includes both online and classroom training courses. Classroom training is designed for professionals looking forward to interact with a trainer while online ITIL PPO training is for the one who are comfortable with self-study.

ITIL® Intermediate RCV Certification Training is an intermediate level exam within the ITIL qualification scheme. Intermediate Release, Control and Validation certification showcases one’s competency in the principles, objectives, processes, methods and functions employed in RCV and the ways they are integrated in the service life-cycle. Our ITIL Intermediate RCV Certification training program includes both online and classroom ITIL courses.

ITIL® Intermediate SD Certification Training demonstrates a candidate’s ability to build and deploy IT services as per the plan ensuring coordination throughout all ITIL processes. Softlearn offers intensive ITIL Intermediate SD training with exam and without exam. Choose ITIL Intermediate SD classroom or online training as per your convenience.

ITIL® Intermediate SO Certification Training establishes a candidate’s ability to enable responsive, stable and repeatable IT Service delivery. Our ITIL Intermediate SO certification training program includes both online ITIL Intermediate SO training and ITIL Intermediate Service Operation classroom training. Avail ITIL SO certification training and improve your understanding on topics related to service operations.

ITIL® Intermediate SOA Certification Training establishes one’s ability to apply SOA practices in service management lifecycle especially in Service Portfolio management, Service Catalog management, Service Level management, Demand management, etc. Softlearn offers both ITIL Intermediate SOA online and classroom training courses on ITIL Intermediate SOA exam preparation.

ITIL® Intermediate SS Certification Training establishes one’s ability to effectively perform planning for design, development and implementation of Service Management. Our ITIL Intermediate SS training program includes ITIL training coupled with sample ITIL tests for practice. We offer ITIL Intermediate SS training with exam and without exam and candidates can go for any of the training as per their convenience.

ITIL® Managing across the Lifecycle (MALC) Certification Training is the final module that a candidate must take prior to achieving the ITIL Expert level. Softlearn offers ITIL MALC Certification classroom training for candidates looking forward towards the ITIL Exam. Candidates get 5 credits after qualifying the ITIL MALC exam. Avail ITIL MALC certification training and step ahead towards certification.

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